Frequently asked questions
Honest answers about pricing, compliance, features, and migration. If you do not see your question, reach out directly.
Pricing & Billing
How much does DubLedger cost?
Starter is $199/month for 1 register, Pro is $399/month for up to 3 registers, and Enterprise is $799/month for unlimited registers. All plans include a 14-day free trial. There are no setup fees, no contracts, and no hidden charges.
Is there a setup fee?
No. We do not charge setup fees, onboarding fees, or implementation fees. You pay the monthly subscription starting the day you go live.
Can I cancel anytime?
Yes. All plans are month-to-month. Cancel with 30 days notice and export your data before leaving. We do not lock you into long-term contracts.
Do you offer annual billing?
Yes. Annual billing saves 20% compared to monthly. Contact us to switch to annual billing after your trial.
Compliance & METRC
Which state compliance systems do you support?
DubLedger integrates with METRC (California, Colorado, Michigan, Illinois, New York, Nevada, Massachusetts, Maryland, Oklahoma), BioTrack (Florida, Arkansas, New Mexico, North Dakota), and Leaf Data Systems (Washington). New state integrations are added within 2-4 weeks on Enterprise plans.
Does DubLedger enforce purchase limits automatically?
Yes. Daily and rolling 30-day purchase limits are enforced at checkout automatically. The system checks every transaction against the customer's history across all registers before allowing a sale to complete.
What happens if METRC goes down?
Sales continue normally. Transactions queue locally and sync automatically when METRC comes back online. You will see a sync status indicator and any queued transactions in the compliance dashboard.
How quickly does METRC sync happen?
Sales report to METRC within seconds under normal conditions. During peak hours or METRC maintenance, transactions queue and sync in batches with automatic retry and backoff.
Migration & Onboarding
Can you migrate us from Dutchie, Flowhub, or Cova?
Yes. We offer free migration from Dutchie, Flowhub, Cova, and most other major cannabis POS platforms. This includes inventory, customers, and historical transactions. Migration is handled during onboarding at no additional charge.
How long does onboarding take?
Most dispensaries are operational within 24-48 hours. Complex multi-location setups may take 3-5 days. Starter plans include 2 hours of guided setup; Pro includes 4 hours; Enterprise includes unlimited white-glove support.
What does onboarding include?
Account setup, data migration, register configuration, compliance rule mapping for your state, staff training, and a soft-launch checklist. We also validate your METRC connection and run test transactions before you go live.
Features & Integrations
Does DubLedger work offline?
Yes. The POS continues to function when the internet drops. Transactions queue locally and sync automatically when connectivity returns. Conflict resolution handles edge cases like inventory changes during the outage.
Can I run DubLedger on iPads?
Yes. DubLedger is built tablet-first and works on iPads, Android tablets, and Windows tablets. We also support traditional POS hardware if you prefer.
Do you support delivery operations?
Yes. Delivery management includes route optimization, driver tracking, compliant manifest generation, delivery zone management, and proof of delivery capture. See our delivery management page for details.
Can I manage multiple locations?
Yes. Multi-location support is available on Pro and Enterprise plans. See real-time inventory across all locations, transfer stock between stores, and run consolidated reports from one dashboard.
Support
What kind of support do you offer?
Starter includes email support with 24-hour response times. Pro includes priority email and chat support. Enterprise includes direct Slack access to the founders and engineers with sub-15-minute response times for urgent issues.
Do you offer training?
Yes. All plans include onboarding training. Pro and Enterprise include additional training sessions for new staff. We also provide video tutorials and documentation.
What are your support hours?
Email support is available 7 days a week, 8am-10pm ET. Enterprise Slack support is available for urgent issues outside these hours.
Still have questions?
Talk directly with the founders. We are happy to answer any questions about compliance, features, or migration.