Frequently asked questions
Honest answers about beta access, compliance, features, and migration. If you do not see your question, reach out directly.
Beta Access
How much does DubLedger cost?
We are in closed beta and not publishing pricing yet. Beta operators get founder-level support at preferential rates. Pricing will be finalized closer to public launch. Request access and we will talk through it directly.
How does the beta program work?
We onboard a small number of design-partner dispensaries. You get the full platform, data migration from your current POS, staff training, and direct access to Mike and Sam. In exchange, we ask for feedback on the product roadmap.
Am I locked into a contract?
No. There are no long-term contracts during beta. Your data stays portable and you can export everything at any time.
What happens when DubLedger launches publicly?
Beta operators get preferential pricing locked in from day one. You will know the pricing well before public launch and can decide whether to continue.
Compliance & METRC
Which state compliance systems do you support?
DubLedger integrates with METRC (California, Colorado, Michigan, Illinois, New York, Nevada, Massachusetts, Maryland, Oklahoma), BioTrack (Florida, Arkansas, New Mexico, North Dakota), and Leaf Data Systems (Washington). New state integrations are added within 2-4 weeks on Enterprise plans.
Does DubLedger enforce purchase limits automatically?
Yes. Daily and rolling 30-day purchase limits are enforced at checkout automatically. The system checks every transaction against the customer's history across all registers before allowing a sale to complete.
What happens if METRC goes down?
Sales continue normally. Transactions queue locally and sync automatically when METRC comes back online. You will see a sync status indicator and any queued transactions in the compliance dashboard.
How quickly does METRC sync happen?
Sales report to METRC within seconds under normal conditions. During peak hours or METRC maintenance, transactions queue and sync in batches with automatic retry and backoff.
Migration & Onboarding
Can you migrate us from Dutchie, Flowhub, or Cova?
Yes. We offer free migration from Dutchie, Flowhub, Cova, and most other major cannabis POS platforms. This includes inventory, customers, and historical transactions. Migration is handled during onboarding at no additional charge.
How long does onboarding take?
Most dispensaries are operational within 24-48 hours. Complex multi-location setups may take 3-5 days. Beta operators get full white-glove onboarding including data migration, compliance rule mapping, staff training, and a soft-launch checklist.
What does onboarding include?
Account setup, data migration, register configuration, compliance rule mapping for your state, staff training, and a soft-launch checklist. We also validate your METRC connection and run test transactions before you go live.
Features & Integrations
Does DubLedger work offline?
Yes. The POS continues to function when the internet drops. Transactions queue locally and sync automatically when connectivity returns. Conflict resolution handles edge cases like inventory changes during the outage.
Can I run DubLedger on iPads?
Yes. DubLedger is built tablet-first and works on iPads, Android tablets, and Windows tablets. We also support traditional POS hardware if you prefer.
Do you support delivery operations?
Yes. Delivery management includes route optimization, driver tracking, compliant manifest generation, delivery zone management, and proof of delivery capture. See our delivery management page for details.
Can I manage multiple locations?
Yes. Multi-location support is built in. See real-time inventory across all locations, transfer stock between stores, and run consolidated reports from one dashboard.
Support
What kind of support do you offer?
During beta, every operator gets direct Slack access to the founders and engineers. No ticket queues, no contractors. Urgent issues get sub-15-minute response times.
Do you offer training?
Yes. Beta onboarding includes full staff training, video tutorials, and documentation. New staff get trained as part of the onboarding process.
What are your support hours?
Email support is available 7 days a week, 8am-10pm ET. Enterprise Slack support is available for urgent issues outside these hours.
Still have questions?
Talk directly with the founders. We are happy to answer any questions about compliance, features, or migration.