Loyalty Program

Loyalty Program

DubLedger includes a flat points loyalty program. Points are earned and redeemed per customer record.

Setting up loyalty

1. Go to Settings → Loyalty.
2. Toggle Enable Loyalty Program to ON.
3. Set the earning rate: points earned per dollar spent (e.g., 1 point per $1).
4. Set the redemption value: points to dollars (e.g., 100 points = $1).
5. Click Save.

How customers earn points

• Customers earn points on every purchase based on the pre-tax subtotal.
• Points are awarded immediately after checkout.
• Points are rounded to the nearest whole number.

How customers redeem points

Automatic redemption at checkout

• The POS shows the available points balance.
• The customer can choose to redeem points toward the current order.
• Redeemed points are deducted from the balance.

Manual redemption

1. Go to Customers → Loyalty.
2. Find the customer and view their points balance.
3. Click Redeem Points.
4. Enter the number of points to redeem and the reward value.
5. Confirm.

What is not supported

• Loyalty tiers (Silver, Gold, Platinum) do not exist.
• Tier multipliers do not exist.
• Points are flat-rate only.
• There are no SMS or email campaign notifications tied to loyalty.