Managing Online Orders

Managing Online Orders

When customers place orders through your public storefront, they automatically appear on the Order Board.

Order flow

1. Customer browses your online menu at your storefront URL.
2. Customer adds products to cart and selects pickup or delivery.
3. Customer enters their information and payment method.
4. The order is created and appears in the Queue column on the Order Board.
5. Staff picks up the order and moves it through fulfillment.
6. Order is completed when picked up or delivered.

Pickup orders

• Customer selects a pickup time window during checkout.
• The Order Board shows the requested pickup time.
• Staff preps the order and marks it Ready for Pickup.
• Customer arrives and shows their order confirmation.
• Staff completes the order and collects payment.

Delivery orders

• Customer enters their delivery address.
• The system validates the address is within a delivery zone.
• Delivery fee and estimated time are shown to the customer.
• The order appears on the Order Board in Queue.
• Staff assigns the order to a driver.
• Driver picks up the order and starts the route.
• Customer can track the order using the Public Delivery Tracking Page.
• Driver completes delivery with proof capture.

Payment handling

• Pay in store: customer pays when picking up.
• Cash on delivery: customer pays cash when the driver arrives.
• Cash is the only supported payment method.

Cross-store fulfillment

For multi-location operators, orders may be routed across locations based on inventory and delivery zones. See Cross-Store & Split Fulfillment Routing.