Common Issues & Solutions

Common Issues & Solutions

This guide covers common issues and how to resolve them quickly.

POS issues

Issue: POS won't load

• Check that the device is connected to the internet.
• Refresh the browser (Ctrl+R or Command+R).
• Clear the browser cache and cookies.
• Try a different current browser (Chrome, Safari, or Edge).

Issue: products not showing

• Check that the products are in stock and active.
• Make sure the correct category filter is selected.
• Clear the search box to see all products.
• Verify you are viewing the correct store location.
• Wait a few seconds for realtime sync if inventory was recently updated.

Issue: can't add product to cart

• Check stock; the product may be out of stock.
• Check purchase limits; the customer may be at their limit.
• Check the customer ID; it may be expired or missing.
• Check permissions; you may not have permission to process sales.
• Refresh the page and try again.

Inventory issues

Issue: inventory count is wrong

• Check recent transfers to see if inventory was moved.
• Check recent sales and returns.
• Verify the location filter is correct.
• Confirm the product was not deactivated.

Customer issues

Issue: customer ID not accepted

• Verify the ID number was entered correctly.
• Check that the expiration date is not in the past.
• Check the customer's date of birth for age verification.
• Confirm the customer is not over a daily or monthly purchase limit.

Delivery issues

Issue: delivery address is out of zone

• Review the delivery zone configuration in Settings → Delivery → Zones.
• Verify the customer's address is within a configured zone.
• Adjust zones if your delivery area has changed.