Contact Support
How to reach our support team for help.
Contact Support
Support is handled by email. Include as much detail as possible so the team can respond quickly.
Email support
- General Support: support@dubledger.com
- Billing: billing@dubledger.com
- Security: security@dubledger.com
- Compliance: compliance@dubledger.com
Include in your email:
- Your store name and account email.
- A detailed description of the issue.
- Steps to reproduce, if applicable.
- Screenshots or error messages, if available.
- The date and time the issue occurred.
Response times
- Critical issues (POS down, compliance emergency): as soon as possible.
- Non-critical issues: typically within one business day.
What is not available
- Phone support is not offered.
- Live chat is not available.
- There is no public knowledge base, community forum, or status page.